Yesterday I kept the appointment I made with Apple
. This time I knew that I was supposed to see someone at the top of the stairs first. A nice French man confirmed my appointment, took me to sit down, and went away. Everyone had a tag round their neck with their name and the job title "Genius".
I noticed my Frenchman saying to a female colleague that he had shouldn't be working. But soon he came back, saw the problem, and said that I could have a replacement iPod. That's good. He went away again.
I waited. I listened in on some other customers' woes. I waited. I wondered how far away the stock room was. I got out a book to read.
Eventually I saw the female colleague and asked her what had happened - she said she'd find out where he was. She came back, apologised for the waiting, and asked me to show her the problem. No further mention of the Frenchman. Yes, I could have a replacement, and yes, they had some in red, and she got one immediately from behind a counter just a few yards away, and apologised some more, and there's an extra 90 days warranty.
Outside there was a tent. There's a new iPhone in a few days, and some people love that stuff, so I assumed that someone was queueing already, which turned out to be true, but they were being sponsored
I doubt if I'll ever go to an Apple shop again unless I have to.