Apple is a peculiar company (part 3)

Yesterday I kept the appointment I made with Apple. This time I knew that I was supposed to see someone at the top of the stairs first. A nice French man confirmed my appointment, took me to sit down, and went away. Everyone had a tag round their neck with their name and the job title "Genius".

I noticed my Frenchman saying to a female colleague that he had shouldn't be working. But soon he came back, saw the problem, and said that I could have a replacement iPod. That's good. He went away again.

I waited. I listened in on some other customers' woes. I waited. I wondered how far away the stock room was. I got out a book to read.

Eventually I saw the female colleague and asked her what had happened - she said she'd find out where he was. She came back, apologised for the waiting, and asked me to show her the problem. No further mention of the Frenchman. Yes, I could have a replacement, and yes, they had some in red, and she got one immediately from behind a counter just a few yards away, and apologised some more, and there's an extra 90 days warranty.

Outside there was a tent. There's a new iPhone in a few days, and some people love that stuff, so I assumed that someone was queueing already, which turned out to be true, but they were being sponsored for queueing.

I doubt if I'll ever go to an Apple shop again unless I have to.

Great Scott, Holmes!

The first line of the caption reads "Holmes gave me a sketch of the events"
Unfortunately the second and third lines have been cropped:
"but it was only as we emerged from the tunnel into
daylight that I noticed he was dressed as a woman."

Wikimedia Commons has lots more Holmes and Watson drawings.