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Apple is a peculiar company (part 1)
Sep. 13th, 2012 10:58 amEC has an ipod. It's not working, so I went to the Apple shop in Covent Garden the other evening.
There is no signage, no shelving, and no checkout, but there are tables with computers, and some staff in blue t-shirts. All the staff are busy talking to people. One blue t-shirt man is talking on some kind of radio mike, but I stand next to him for long enough that he asks me (only slightly testily) if I need help. I explain, and he points me upstairs to "technical support". There is no such thing, but there is a "genius bar", where all the people in blue t-shirts are busy talking to people. Again, I stand next to someone until they can ignore me no longer. He says I should see the man in the baseball cap for an appointment. I wonder how I was supposed to know that, but I get in the queue to see cap man. Eventually cap man's side kick turns up to help deal with the lengthening queue, and he says that they have to close early tonight because mumble mumble. He offers an appointment at the weekend, or during the day, but eventually grasps that weekday evenings are good for me, and so I'm going back on Monday.
Sigh.
There is no signage, no shelving, and no checkout, but there are tables with computers, and some staff in blue t-shirts. All the staff are busy talking to people. One blue t-shirt man is talking on some kind of radio mike, but I stand next to him for long enough that he asks me (only slightly testily) if I need help. I explain, and he points me upstairs to "technical support". There is no such thing, but there is a "genius bar", where all the people in blue t-shirts are busy talking to people. Again, I stand next to someone until they can ignore me no longer. He says I should see the man in the baseball cap for an appointment. I wonder how I was supposed to know that, but I get in the queue to see cap man. Eventually cap man's side kick turns up to help deal with the lengthening queue, and he says that they have to close early tonight because mumble mumble. He offers an appointment at the weekend, or during the day, but eventually grasps that weekday evenings are good for me, and so I'm going back on Monday.
Sigh.
